E-commerce Innovation in the Veneto Region: Sociotechnical Alignment in the Context of a Public Administration
Molina, Alfonso; Michilli, Mirta.
In: International Journal of Entrepreneurship and Innovation Management, Vol. Vol. 3, No. N. 4, 2003, p. 415-425.
Abstract
The paper discusses the emergence and development of e-commerce in a government context. Recently, the region of Veneto has implemented "Bollo Auto" – the payment of car taxes through a digital network making use of lottery terminals located in the popular tobacco shops ("tabacchinos"). This paper examines this experience and asks: how is e-commerce emerging in European regions; what are the technologies used; what are the difficulties faced; what are the benefits; and, more generally, what is the nature of the processes involved in making a success of e-commerce by government? The paper deals with these questions through a combination of conceptual instruments (the "diamond of sociotechnical alignment") and empirical analysis. In this way, the paper aims to provide insights beyond the particularities of the Veneto region, with a view to helping the understanding and practice of other e-commerce innovation processes in regional environments.
